Effective date: June 6, 2026 Last updated: June 6, 2026 App package: in.supplywala.delivery Developer: Extraaaz Infotech
This Privacy Policy describes how Supplywala ("we", "us", or "our") collects, uses, stores, and shares information when you use the Supplywala Delivery mobile application (the "App"). The App is developed and maintained by Extraaaz Infotech ("Developer") on behalf of the Supplywala platform. The App is intended for delivery partners ("Delivery Partners" or "you") who register, accept orders, and complete deliveries through the Supplywala platform.
By downloading, registering for, or using the App, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the App.
1. Information We Collect
1.1 Account and identity information
When you register and maintain a Delivery Partner account, we may collect:
Full name, email address, and phone number
Password (stored securely on our servers; login credentials may also be stored locally on your device for convenience)
Identity verification details, such as identity type, identity number, and identity document images
Profile photo and other profile information you choose to provide
Delivery zone, vehicle type, employment or earning model, and shift preferences
Any additional information required during registration or onboarding (as configured by Supplywala)
1.2 Location information
Important disclosure: This App collects location data to enable real-time location tracking while you are marked as online or active as a Delivery Partner. Location may be collected periodically (including when the App is in the background or not visibly in use) to support order assignment, navigation, delivery progress, and operational safety. Location collection stops when you go offline or deactivate your active status.
Location data we collect may include:
GPS coordinates (latitude and longitude)
Approximate or reverse-geocoded address derived from your coordinates
Timestamps associated with location updates
1.3 Order and delivery information
To help you fulfil deliveries, we process information related to orders assigned to you, including:
Order IDs, status updates, and delivery timestamps
Restaurant or store pickup details and customer delivery addresses
Customer contact information needed to complete a delivery (such as name and phone number)
Order notes, OTP or proof-of-delivery details, and cancellation reasons where applicable
Maps and navigation data related to pickup and drop-off locations
1.4 Earnings, wallet, and payment information
If you use in-app earnings, cash-in-hand, or disbursement features, we may collect:
Earnings summaries, incentives, balances, and transaction history
Cash collection and wallet adjustment records
Withdrawal or disbursement method details you submit (such as bank or payment account information, depending on methods enabled on the platform)
Payment status related to orders you deliver
1.5 Communications
If you use in-app chat or messaging features, we collect the content of messages, conversation metadata, and related identifiers so that you can communicate with customers, vendors, or support through the platform.
1.6 Device and technical information
We may automatically collect certain technical information, including:
Device type, operating system, and app version
Firebase Cloud Messaging (FCM) token for push notifications
Language and regional preferences
Network connectivity status
App usage data necessary to operate and secure the service
1.7 Photos and files
With your permission, the App may access your device camera or photo library so you can upload profile pictures, identity documents, or other files required for verification or operational purposes.
2. How We Use Your Information
We use the information we collect to:
Create, verify, and manage your Delivery Partner account
Authenticate you and maintain your session
Assign, track, and manage delivery orders
Share your live location with the platform while you are online for dispatch, routing, and delivery monitoring
Calculate earnings, incentives, cash balances, and disbursements
Send push notifications about new orders, order updates, and account activity
Enable in-app chat and customer or vendor communication
Provide customer support and resolve disputes
Improve App performance, reliability, and security
Comply with applicable laws, regulations, and legitimate business requirements
3. How We Share Your Information
We may share your information in the following circumstances:
With Supplywala platform operations: including administrators, dispatch systems, and support teams who need access to operate the delivery service.
With customers and vendors: limited information such as your name, phone number, profile photo, live location (while on an active delivery or online, as applicable), and delivery status may be shared to complete orders.
With service providers: trusted third parties that help us run the App, such as cloud hosting, notification delivery, and mapping services.
For legal reasons: when required by law, regulation, legal process, or governmental request, or to protect the rights, safety, and security of Supplywala, our users, or others.
Business transfers: in connection with a merger, acquisition, restructuring, or sale of assets, subject to appropriate safeguards.
We do not sell your personal information.
4. Third-Party Services
The App integrates with third-party services that may collect information according to their own privacy policies, including:
Google Maps Platform — for maps, geocoding, and navigation
Google Firebase Cloud Messaging — for push notifications
Payment or disbursement processors — where enabled for withdrawals or settlements
We encourage you to review the privacy policies of these providers. Supplywala is not responsible for the practices of third-party services outside our control.
5. Data Retention
We retain your information for as long as your account is active and as needed to provide the App, comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will delete or anonymise your personal information within a reasonable period, except where retention is required by law or for legitimate business purposes such as fraud prevention, tax records, or dispute resolution.
6. Data Security
We implement reasonable technical and organisational measures designed to protect your information against unauthorised access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
7. Your Choices and Rights
Depending on applicable law, you may have the right to:
Access, update, or correct your profile information through the App
Enable or disable push notifications through your device or App settings
Grant or revoke location, camera, storage, and notification permissions through your device settings
Request information about how your data is processed
Request deletion of your account and associated personal data
Please note that disabling location access or going offline may limit your ability to receive and complete delivery orders. Certain permissions are required for core App functionality.
8. Account Deletion
You may delete your Delivery Partner account from within the App (Profile → Delete Account). When you confirm deletion, we will process your request and remove your account in accordance with our retention practices. Deleting your account is permanent and may affect access to earnings history, pending settlements, or support records.
9. Children's Privacy
The App is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.
10. International Users
The App is operated from India. If you access the App from outside India, your information may be transferred to, stored in, and processed in India or other locations where we or our service providers operate.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you through the App or other reasonable means. Your continued use of the App after changes become effective constitutes acceptance of the updated policy.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us: